Most helpful customer reviews
6 of 6 people found the following review helpful.
Not usable as support for study of ITIL
By Tom Segers
The ITIL Foundation Handbook reads like a personal summary of someone studying the slides from the ITIL Foundation training. It is a subset of such slides. It can be used as a small list of topics that are discussed during an ITIL Foundation training or in ITIL study books. It is not by itself a book that can be read or used as a useful reference.
Ordered this pocket book to be aware of potential alternatives to the "Official Introduction to the ITIL Service Lifecycle" book which we currently use as a support for our ITIL Foundation training classes. We use the Introduction book (the other one) as a short readable reference for people who want to get back into the storyline of the training, for the glossary and for the sample process flow diagrams. None of these things are in this Foundation Handbook, which in fact turns out not to be a real handbook but rather an outline of topics discussed in the ITIL Foundation training.
1 of 1 people found the following review helpful.
Not what I needed
By Thomas H.
Its not even cliff notes. Don't bother
1 of 1 people found the following review helpful. See all 9 customer reviews...
Could use a little better color in its fonts, makes for difficult reading. The content is good, though.