ITIL Foundation Handbook - Pocketbook: 2011
ITIL Foundation Handbook - Pocketbook: 2011
Manufacturer : The Stationery Office
Amazon Price : $16.24
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Avg. Customer Rating:3 of 5.0
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Product Description
This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Aligned with the ITIL 2011 publications and syllabus.
Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam.
Describes the key principles and practices of IT service management.
References relevant sections of the core publications.
Product Details
  • Amazon Sales Rank: #853939 in Books
  • Published on: 2012-01-31
  • Original language: English
  • Number of items: 1
  • Dimensions: 5.55" h x .63" w x 4.49" l, .62 pounds
  • Binding: Paperback
  • 1 pages
  • Product Features
  • 2011 syllabus
  • Customer Reviews

    Most helpful customer reviews

    6 of 6 people found the following review helpful.
    1Not usable as support for study of ITIL
    By Tom Segers
    The ITIL Foundation Handbook reads like a personal summary of someone studying the slides from the ITIL Foundation training. It is a subset of such slides. It can be used as a small list of topics that are discussed during an ITIL Foundation training or in ITIL study books. It is not by itself a book that can be read or used as a useful reference.

    Ordered this pocket book to be aware of potential alternatives to the "Official Introduction to the ITIL Service Lifecycle" book which we currently use as a support for our ITIL Foundation training classes. We use the Introduction book (the other one) as a short readable reference for people who want to get back into the storyline of the training, for the glossary and for the sample process flow diagrams. None of these things are in this Foundation Handbook, which in fact turns out not to be a real handbook but rather an outline of topics discussed in the ITIL Foundation training.

    1 of 1 people found the following review helpful.
    1Not what I needed
    By Thomas H.
    Its not even cliff notes. Don't bother

    1 of 1 people found the following review helpful.
    4Four Stars
    By TLP
    Could use a little better color in its fonts, makes for difficult reading. The content is good, though.

    See all 9 customer reviews...
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